Kamakea Bodyworks

~Massaging One Knead at a Time©~

Our Policy


We understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.  It is our commitment to provide our clients with a professional and therapeutic massage.  The following policies and procedures serve as a guide for our first-time and regular massage clients.

CANCELLATION

Our time together is important.  It is requested that you cancel your appointment 24 hours in advance.  If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to prepay for future sessions.  If payment was paid in advance a full refund will be issued if 24 hour notice was given.  For cancellations12hr hours prior to session the client will be refunded only 1/2 of the amount paid.  If cancellation is less than 3 hours prior to start of session, the full amount will not be refunded.

LATENESS

It is requested that you arrive early for your appointment.  If you arrive late to your appointment, the time left will be used to its best advantage and the client will be charged for the full amount of the massage. 

If the massage therapist is late for the appointment, the remaining time will be used and the client will receive a discount for the massage session.

NO SHOW POLICY

Clients who fail to show for appointments may be asked to prepay for future services. Any prepaid session will not be refunded.  It is important that our massage therapists are compensated for reserved time slots. 

SCOPE OF PRACTICE

Kamakea Bodyworks are professionals and held to the highest standards of the Massage Therapy Association. Massage Therapy is a profession in which the practitioner applies a variety of techniques with the intention of positively affecting the health and well-being of the client. Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

RESPECT FOR CLIENT AND THERAPIST BOUNDARIES

Kamakea Bodyworks therapists are happy to adjust pressure, work longer on an area or move on if you request it.

The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave. The client will always be professionally draped. Only the area being massaged will be un-draped.

The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is okay to express the feelings in our safe, non-judgmental environment or you may request privacy and end the session. You are in control.

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

OTHER POLICIES

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken and or any medication being used prior to massage session. In some cases, a therapist may require written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.
Alcohol or drug uses prior to the massage session is prohibited and is required to be disclosed prior to massage session. If a clients appears to be under the influence of alcohol or drugs, the therapist will cancel your session. 

PAYMENT

All payments are due before the session begins. We accept Cash, Visa, Master card, Discover and American Express.  Prepay options are also available online Click here. Personal checks are accepted from repeat clients. Gratuities are ALWAYS greatly appreciated.


For any further questions please contact us at 808.428.6482 or by email: kamakeabodyworks@gmail.com.